I must say that I am extremely enthusiastic and proud about my new job. Im learning things in the back of house that you would never think about in a flawless check in or check out. Doing room discrepancies is also fun. Walking the floors and getting to know other employees is such a key part of front desk, because without a good relationship between housekeeping and the front office, there is not much hope for the hotel! Because lets face it, dirty rooms don't equal happy guests.
Our pre-concierge efforts have just began on Thursday. I sent out about 100 emails to guests arriving in 2 weeks to confirm their arrival and arrival times. This way I can ensure that their rooms will be ready on time to make their check in even more enjoyable. Having guests feel important and cared for is vital to success in our industry. I cannot wait to get my project up in full force. Booking spa appointments, dinner reservations, reconfirming room types and other events that make Bermuda another world.
As a treat for all my hard work, I have a four day weekend! Running the Bermuda Day derby on Monday, hopefully I will be ok by the end of it! Until then my avid readers....